Privacy Policy

Introduction

BankFlow.ai ("BankFlow," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://bankflow.ai) and use our services.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you fill out contact forms, request information about our services, schedule discovery calls, or communicate with us.

The personal information we collect may include:

• Name - Your full name
• Email Address - Your business or personal email
• Company/Bank Name - Your employer or organization
• Job Title - Your role or position
• Phone Number - Your contact number (if provided)
• Message Content - Any information you include in forms or communications

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• Device Information - IP address, browser type, operating system
• Usage Data - Pages visited, time spent on pages, click patterns
• Referral Information - How you arrived at our website
• Cookies and Tracking Technologies - See our Cookie Policy for details

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Communication

• Respond to your inquiries and requests
• Schedule and conduct discovery calls
• Provide information about our AI governance and fraud education services
• Send you updates, newsletters, and marketing communications (with your consent)

Business Operations

• Maintain and improve our website
• Analyze website usage and user behavior
• Develop new services and offerings
• Conduct market research and analysis

Legal and Compliance

• Comply with applicable laws and regulations
• Protect our legal rights and interests
• Prevent fraud, abuse, or security incidents
• Respond to legal requests and enforce our Terms of Service

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services:

• Supabase - Database and data storage
• Notion - Customer relationship management (CRM)
• Email Service Providers - For sending communications (if applicable)
• Analytics Providers - For website analytics (if applicable)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Lead Information - Retained for up to 3 years from last contact
• Client Information - Retained for duration of engagement plus 7 years
• Marketing Communications - Retained until you unsubscribe or opt out
• Website Analytics - Retained for up to 26 months

You may request deletion of your personal information at any time by contacting us at [email protected].

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Portability - Request access to your personal information
• Correction and Update - Request correction of inaccurate information
• Deletion - Request deletion of your personal information
• Opt-Out - Opt out of marketing communications
• Restriction - Request restriction of processing
• Withdrawal of Consent - Withdraw consent to processing

To exercise these rights, contact us at:
Email: [email protected]
Subject Line: "Privacy Rights Request"

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• Encryption of data in transit and at rest
• Secure data transmission protocols
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BankFlow.ai
Email: [email protected]
Website: https://bankflow.ai